Shipping policy
🚚 Shipping Policy
Last updated: November 2025
At HoopSociety Athletics, is a premium, made-to-order brand. Every item is produced individually through our Print-On-Demand partners to ensure quality, efficiency, and reduced waste. Below is our full shipping process and timeline.
🕒 Processing Time
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All orders are processed within 2–5 business days after payment is confirmed.
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Orders placed on weekends or holidays will begin processing the next business day.
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You’ll receive a confirmation email once your order has been shipped.
🧵 Note: Since many of our items are made on demand, production time may vary slightly based on item availability and volume.
📦 Shipping Rates & Delivery
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Shipping costs are calculated at checkout based on weight, destination, and carrier.
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Estimated delivery times (after processing):
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United States: 3–7 business days
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International: 7–21 business days
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We currently ship via trusted carriers such as USPS, UPS, DHL, and FedEx, depending on your location.
🌍 International Shipping
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We ship worldwide where available.
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International customers are responsible for any customs duties, taxes, or import fees.
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Delivery times may vary based on your country’s customs processing.
🚫 Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO/DPO addresses.
Please ensure your shipping address is entered correctly — HoopSociety Athletics is not responsible for lost packages due to incorrect addresses.
📦 Split Shipments
Because items are fulfilled from multiple facilities, some orders may arrive in separate packages.
This does not affect your shipping cost.
📮 Shipping Address Requirements
Please carefully check your shipping information at checkout.
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We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer.
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If a package is returned due to address issues, the customer is responsible for reshipment costs.
📭 Lost or Stolen Packages
If your package is lost in transit:
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We will replace it free of charge once the carrier confirms it cannot be located.
If your package is marked delivered but missing:
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Check with neighbors, building staff, or local carriers
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Wait 24–48 hours (sometimes packages are scanned early)
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Contact us if the package still hasn’t arrived
Stolen packages marked “Delivered” cannot be refunded, but we will assist in filing a claim.
❗ Order Changes & Cancellations
Since production begins quickly:
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Orders can only be changed or canceled within 12 hours of purchase
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Once production starts, we cannot modify or cancel the order
📩 Need Help?
For shipping questions or concerns, contact us at:
info@hoopsocietyathletics.com
We respond within 24–48 hours.